Help Center

Professional Answers

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from WabiSabi seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at WabiSabi or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Top WabiSabi customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.
Hi, I’m calling from WabiSabi. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.
Do not let these fraudulent fool you! Do not share sensitive confidential information! Immediately report such people!

What is WabiSabi’s shipping policy?

The team of WabiSabi strives to deliver products from our end in excellent condition and in the fastest time possible. For all the subsequent orders of Rs. 5000 or more, we will deliver the order to your doorstep free of cost. A platform handling fee will be applicable to the orders under Rs. 5000. However, the handling fee may vary between Rs. 50-100 and are subjected to change according to your preferred location for delivery. Order value is calculated after applying discounts / VAT / GST or any other applicable charges. All orders placed on WabiSabi are dispatched through our delivery partner DTDC couriers and usually, it takes an average of 7-14 working days to get your order delivered to your doorsteps.

How do I cancel the order, I have placed?

At present, WabiSabi doesn’t accept cancellation requests. In future, if we are offering such service you will receive a communication from our end. Meanwhile, to avoid any issues with your purchase, you’re requested to check the size chart of our brand before ordering something.

How do I check the status of my order?

Please tap on “My Orders” section which can be easily found on the main menu of the Website to check your order status.

How can I check if WabiSabi delivers to my location?

WabiSabi tends to deliver to every location within India. But, if due to some reasons your pin code couldn’t be reached or is not serviceable, you will receive a communication from our end.

How are orders placed on WabiSabi delivered to me?

All orders placed on WabiSabi are dispatched through our delivery partner DTDC couriers.

Does WabiSabi deliver products outside India?

Yes, Wabi Sabi is making deliveries anywhere across the globe.

How can I get my order delivered faster?

We have a facility of express shipping in which we deliver products in 6-7 working days.

You are requested to opt for that at the time of checkout if you wish to get your orders delivered earlier than usual.

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the shipping address of your order. You need to put a mail at within the 48 hours of order placement.

*If you fail to put a mail within the 48 hours of the placement of your order, then the shipping address can’t get modified.

What is WabiSabi’s Return and Exchange Policy? How does it work?

At WabiSabi we do not accept return or exchange requests. However, in some special cases such as, if your product has a manufacturing defect or if your order gets damaged during the delivery; we attempt to exchange your product with courtesy. If you encounter any such defect or problem you are required to put a mail at within the 3 days of delivery. Your request will be reverted within 48 business hours by our dedicated customer connect team. But if our team couldn’t reach you due to any issue, within the 48 business hours, you can call on our number +91 - 6386897467 and get your complaint registered instantly.

How do I create an account on WabiSabi?

You can create your account on WabiSabi by entering and verifying your mobile number or your e-mail address. Click on "Create New Account" after that and fill up the form to create your WabiSabi account.

What is WabiSabi’s E-mail verification policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. WabiSabi verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by WabiSabi and WabiSabi reserves the right to disable any delivery option for orders placed from such accounts that fail the email verification process.